PokerStars logo
Online: 2,746

Terms & Conditions

PokerStars Casino > Terms & Conditions
Last updated: 26/05/2026
Relevance verified: 01/06/2026

1. About These Terms

These Terms and Conditions govern your use of the website pokerstars-casino-online-uk.com (the “Site”) and all services, games, promotions, and features made available through it. By accessing the Site, registering an account, or participating in any game or promotion, you confirm that you have read, understood, and agree to be bound by these Terms in full.
The Site is operated from 37th Floor, 1 Canada Square, Canary Wharf Estate, London E14 5AA, United Kingdom. All services are directed exclusively at users located within the United Kingdom.
If you do not accept these Terms, you must stop using the Site immediately. We reserve the right to amend these Terms at any time. Continued use of the Site after any amendment constitutes your acceptance of the updated Terms.

2. Licence and Regulatory Information

PokerStars Casino Online UK operates under a licence issued by the UK Gambling Commission (UKGC), in accordance with the Gambling Act 2005. The UKGC licence permits us to offer real-money casino games and related services to eligible customers resident in Great Britain.
You may verify our licensing status directly on the UK Gambling Commission website. Operating under UKGC regulation means we are legally required to uphold standards covering player protection, fair gaming, anti-money laundering (AML), and responsible gambling practices.

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 18 years of age to register an account and use any real-money services on the Site. We conduct age verification checks in line with UKGC requirements. If you are found to be under 18, your account will be closed immediately and any funds held will be dealt with in accordance with applicable regulations.
We support the use of third-party age verification services and may request additional documentation at any time to confirm your age.

3.2 Eligibility Criteria

To open and maintain an account with PokerStars Casino Online UK, you must:

  • Be at least 18 years of age
  • Be a resident of the United Kingdom
  • Not be subject to self-exclusion or a cooling-off period through GamStop or any other scheme we are registered with
  • Not be an employee, contractor, or close family member of a person employed by PokerStars Casino Online UK or any associated business
  • Be acting on your own behalf and not as a representative or agent of another person
  • Have a valid UK bank account or payment method registered in your own name

3.3 One Account Per Person

Each individual may only hold one registered account on the Site. Duplicate accounts are not permitted. If we identify that you hold more than one account, we reserve the right to close the duplicate accounts and void any associated balances or bonus funds. If duplicate accounts were opened to circumvent restrictions or self-exclusion measures, we may refer the matter to the UKGC.

3.4 Account Information

You are required to provide accurate, complete, and current information at the time of registration and to keep that information up to date. We may request supporting documentation at any point to verify the details provided, including:

  • Government-issued photo identification (passport, driving licence)
  • Proof of address (utility bill, bank statement dated within the last three months)
  • Proof of payment method ownership
  • Source of funds or source of wealth documentation

Failure to supply requested documentation within a reasonable timeframe may result in account suspension or closure.

4. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. All activity carried out using your login details is your responsibility, and we are not liable for any losses arising from unauthorised access where you have failed to keep your credentials secure.
If you suspect that your account has been accessed without your authorisation, you must contact us immediately at support@pokerstars-casino-online-uk.com or by calling +44 800 065 8701.
We recommend that you log out of your account at the end of each session, particularly when using a shared or public device.

5. Deposits, Withdrawals and Payment Processing

5.1 Deposits

Deposits may be made using the payment methods available on the Site, which include Visa, Mastercard, Apple Pay, and other methods displayed at checkout. All deposits must be made from a payment method registered in your own name. We do not accept deposits made on behalf of third parties.
Minimum and maximum deposit limits apply and are displayed within your account. Deposits are generally processed immediately, though processing times may vary depending on your payment provider.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for your deposit wherever technically possible, in accordance with our anti-money laundering obligations. We will not send funds to a third-party account or a payment method that was not used to deposit.
Before a withdrawal is processed, we may carry out verification checks. This may include requesting proof of identity, address, and source of funds. Withdrawals will not be processed until all verification requirements have been met to our satisfaction.
We aim to process withdrawal requests promptly. Processing times vary by payment method, and you should allow for your payment provider’s own handling times once funds have left our system.

5.3 Currency

All transactions on the Site are conducted in Pounds Sterling (GBP). If your payment method operates in a different currency, conversion charges may apply and are the responsibility of the cardholder or payment provider.

6. Bonuses and Promotions

6.1 General Bonus Terms

Bonuses, free spins, and promotional offers are subject to their own specific terms and conditions, which are published alongside each offer. These Terms and the specific offer terms together govern your participation in any promotion.
By claiming a bonus or accepting a promotional offer, you confirm that you have read and agreed to the applicable terms.

6.2 Wagering Requirements

Most bonuses carry wagering requirements that must be completed before any associated winnings can be withdrawn. The applicable wagering multiplier, eligible games, time limits, and maximum withdrawal amounts derived from bonus play are stated in the individual offer terms.
We draw your attention to the following general principles:

  • Bonus funds are separate from real-money funds in your account balance
  • Bets placed using bonus funds may contribute differently to wagering requirements depending on the game type
  • Maximum bet limits apply when wagering with active bonus funds
  • We reserve the right to void bonus winnings where we reasonably believe a wagering strategy was employed to circumvent bonus terms

6.3 Bonus Eligibility

Bonuses are available to eligible players who have not previously claimed the same offer. We reserve the right to limit bonus eligibility, adjust offer availability, or withdraw a promotion at any time. Customers who are subject to account restrictions may not be eligible for certain promotions.

6.4 Compliance with UKGC Bonus Rules

All promotions offered through this Site comply with the UKGC’s requirements on fair and transparent bonus terms. We do not operate bonus structures that are designed to be misleading or that present unfair obstacles to withdrawing winnings.

7. Gameplay Rules and Fair Play

7.1 Game Availability

The games available on the Site are provided by licensed software suppliers. Game rules, return-to-player (RTP) percentages, and other relevant information are accessible within each game interface. We encourage you to review this information before playing.

7.2 Malfunctions

In the event of a technical fault, game malfunction, or communications error during gameplay, all affected bets and wins may be declared void. Malfunction voids all pays and plays. We will not be liable for losses or missed wins arising from technical issues beyond our reasonable control.

7.3 Prohibited Conduct

The following activities are strictly prohibited and may result in immediate account closure, forfeiture of balances, and referral to relevant authorities:

  • Using software, bots, or automated systems to gain an unfair advantage
  • Attempting to exploit software errors, glitches, or vulnerabilities
  • Collusion with other players
  • Fraudulent chargebacks or disputed transactions raised in bad faith
  • Providing false information during registration or verification
  • Attempting to launder money or use the Site for any unlawful financial purpose

8. Responsible Gambling

8.1 Our Commitment

PokerStars Casino Online UK is committed to promoting responsible gambling in accordance with the UKGC’s Social Responsibility Code and Licence Conditions. Gambling should be entertaining. If it stops being that, we want to help.

8.2 Tools Available to You

We provide a range of tools to help you manage your gambling activity:

  • Deposit limits – set daily, weekly, or monthly limits on how much you deposit
  • Loss limits – cap the amount you can lose within a defined period
  • Session time limits – restrict the duration of your playing sessions
  • Reality checks – receive on-screen reminders of how long you have been playing
  • Cooling-off periods – take a short break from gambling of between 24 hours and 6 weeks
  • Self-exclusion – exclude yourself from the Site for a minimum of six months

These tools can be accessed within your account settings or by contacting our support team.

8.3 Self-Exclusion and GamStop

If you self-exclude, we will take all reasonable steps to prevent you from accessing gambling services for the duration of your exclusion. We are registered with GamStop, the national self-exclusion scheme for online gambling operators licensed in Great Britain. Registering with GamStop allows you to self-exclude from all UKGC-licensed operators simultaneously.
We will not knowingly send marketing communications to customers who have self-excluded. Self-exclusion requests are taken seriously and actioned promptly. If you request self-exclusion, please also consider removing any stored payment details and unsubscribing from marketing emails.

8.4 Support Organisations

If you are concerned about your gambling, or that of someone close to you, the following organisations can provide free, confidential support:

9. Anti-Money Laundering

We are legally required to comply with the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and any related legislation or guidance issued by the UKGC.
As part of our AML obligations, we carry out customer due diligence (CDD) on all account holders. This includes verifying your identity, monitoring transaction patterns, and conducting enhanced due diligence (EDD) where required. We may request evidence of your source of funds or source of wealth at any point.
Where we identify suspicious activity, we are obliged to file a Suspicious Activity Report (SAR) with the National Crime Agency (NCA) and may be required to suspend your account without providing an explanation, as doing so could constitute a “tipping off” offence under applicable legislation.

10. Privacy and Data Protection

Your personal data is collected and processed in accordance with our Privacy Policy, which is available on the Site. We process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using the Site, you acknowledge that we may collect and process personal data as described in our Privacy Policy, including for the purposes of identity verification, fraud prevention, regulatory compliance, and service improvement.
You have a number of rights in respect of your personal data, including the right to access, rectify, erase, and restrict processing in certain circumstances. To exercise any of these rights, please contact us at support@pokerstars-casino-online-uk.com.

11. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, game interfaces, software, and design elements, is the intellectual property of PokerStars Casino Online UK or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, publish, display, or create derivative works from any content on the Site without our express prior written consent. Unauthorised use of Site content may give rise to a claim for damages.

12. Limitation of Liability

To the fullest extent permitted by applicable law, PokerStars Casino Online UK shall not be liable for:

  • Any indirect, incidental, special, or consequential losses arising from your use of the Site
  • Loss of profits, loss of data, or loss of opportunity
  • Losses arising from your failure to keep your account credentials secure
  • Losses caused by events beyond our reasonable control, including but not limited to server outages, network failures, or acts of third-party service providers

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

13. Complaints and Dispute Resolution

13.1 How to Complain

If you have a complaint about any aspect of our services, we encourage you to contact us in the first instance so that we can attempt to resolve the matter directly. You can reach our support team by:

Our customer support team is available Sunday to Thursday, 8AM to 4PM. We aim to acknowledge all complaints within 24 hours and provide a substantive response within eight weeks.

13.2 Alternative Dispute Resolution

If you remain dissatisfied following our final response, or if eight weeks have passed without a resolution, you have the right to refer your complaint to an approved Alternative Dispute Resolution (ADR) provider. Details of the ADR scheme we are registered with are available upon request and within our formal final response letter.
You may also contact the UK Gambling Commission directly if you believe that we have failed to comply with our licence conditions: www.gamblingcommission.gov.uk.

14. Suspension and Closure of Accounts

We reserve the right to suspend or close your account at any time in the following circumstances:

  • You have breached any provision of these Terms
  • We are required to do so under applicable law or by order of a regulatory authority
  • We suspect fraudulent activity, money laundering, or other unlawful conduct
  • You have provided false or misleading information
  • You have behaved in an abusive or threatening manner towards our staff
  • We reasonably determine that continued provision of services to you presents a legal, regulatory, or reputational risk

Where your account is closed due to a verified breach of these Terms, any remaining balance may be withheld pending investigation. Where your account is closed for any other reason, we will return any real-money funds held in your account to you via your registered payment method, subject to verification requirements.
You may close your account at any time by contacting our support team. We will process your request promptly and return any eligible balance.

15. Marketing Communications

If you have opted in to receive marketing communications, we may send you information about promotions, new games, and special offers by email, SMS, or other channels. You may withdraw your consent to receive marketing at any time by updating your account preferences or contacting our support team.
We will not send unsolicited marketing to customers who have self-excluded or opted out. We comply with the Privacy and Electronic Communications Regulations (PECR) in respect of all marketing activity.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident in Scotland or Northern Ireland, in which case the courts of your country of residence may also have jurisdiction.

17. Contact Us

For any queries regarding these Terms and Conditions, or any aspect of your account or our services, please get in touch with our team:

Further information about the Site, including our bonuses, games, and responsible gambling tools, is available throughout the website.

Bonus

for first deposit

£950 + 250 FS