About This Policy
This Privacy Policy applies to all personal data collected and processed by PokerStars Casino Online UK in connection with your use of pokerstars-casino-online-uk.com and any services offered through it. Our registered address is 37th Floor, 1 Canada Square, Canary Wharf Estate, London E14 5AA, United Kingdom. You can reach us by email at support@pokerstars-casino-online-uk.com or by phone on +44 800 065 8701.
We operate under UK Gambling Commission licence number 39108. That licence carries specific obligations around the handling of customer data, including requirements set out in the Gambling Act 2005, the UK GDPR as retained in domestic law following the UK’s departure from the European Union, and the Data Protection Act 2018. This policy explains what data we collect, why we hold it, who we share it with, and what rights you have over it.
Reading this policy in full is the best way to understand how your information is used. If anything is unclear, please contact us before using the site.
Who Controls Your Data
The data controller responsible for your personal information is PokerStars Casino Online UK, operating from the address given above. Where we engage third-party processors to handle data on our behalf, those parties act under written contractual obligations that restrict them to processing data only as we direct and only for the purposes described in this policy.
What Personal Data We Collect
Data You Provide Directly
When you register an account, make a deposit, contact our support team, or take part in any promotional activity, you provide us with personal data. This includes:
- Full name, date of birth, and residential address
- Email address and telephone number
- Payment details including card numbers, bank account information, and cryptocurrency wallet addresses where applicable
- Copies of identity documents such as a passport, driving licence, or utility bill provided during Know Your Customer (KYC) verification
- Source of funds documentation where required under anti-money laundering rules
- Any communications you send to our support team, including via email, telephone, or live chat
Data Collected Automatically
When you use our website or mobile application, we collect certain technical data automatically, including:
- IP address and approximate geolocation derived from it
- Browser type, version, and operating system
- Device identifiers
- Pages visited, time spent, clicks, and navigation paths
- Session timestamps and connection data
- Game history, wagering patterns, and session lengths
Data from Third Parties
We may receive information about you from third-party sources, including:
- Identity verification and fraud prevention agencies
- Credit reference agencies used during affordability checks
- The UKGC’s self-exclusion database (GAMSTOP), which we are required to check
- Payment processors who confirm transaction status or flag potential issues
- Marketing partners where you have given them separate consent to share your data with us
Legal Basis for Processing
We process your personal data only where we have a valid legal basis for doing so under the UK GDPR. The bases we rely on are:
- Contract performance – processing necessary to open and operate your account, process payments, verify your identity, and provide the services you have requested
- Legal obligation – processing required to comply with our UKGC licence conditions, anti-money laundering obligations under the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, responsible gambling duties, and tax reporting requirements
- Legitimate interests – fraud detection and prevention, network and information security, improving our website performance, and conducting internal analytics, where those interests are not overridden by your rights
- Consent – for non-essential cookies and for direct marketing communications, where we ask for and receive your explicit agreement
Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Data
Account Management and Service Delivery
We use your data to create and maintain your account, process deposits and withdrawals, verify your identity and age (UK law requires players to be 18 or over), and provide customer support. Without this processing, we cannot legally offer you gambling services.
Regulatory Compliance and Responsible Gambling
Our UKGC licence requires us to carry out specific checks on all customers. This includes verifying identity before allowing any withdrawal, monitoring for signs of problem gambling, conducting affordability assessments where indicators of harm arise, and checking your details against GAMSTOP to prevent those who have self-excluded from accessing our services. We are also required to file Suspicious Activity Reports with the National Crime Agency where we have reasonable grounds to suspect money laundering or terrorist financing. These obligations take priority over any preference you express regarding how your data is used.
Fraud Prevention and Security
We analyse account activity and transaction data to detect and prevent fraud, multi-accounting, bonus abuse, and other prohibited conduct. This may involve automated decision-making. Where we take a significant action based solely on automated processing, such as account suspension, we will tell you and you may request human review.
Marketing Communications
If you have opted in to marketing, we may contact you by email, SMS, or push notification about promotions, new games, and other offers available at PokerStars Casino Online UK. You can withdraw your consent and unsubscribe at any time by contacting us at support@pokerstars-casino-online-uk.com or by using the unsubscribe link in any marketing email. Withdrawing marketing consent does not affect our ability to send you service-related communications about your account.
Site Improvement and Analytics
We use aggregated and anonymised data to understand how players navigate the site, which games are most popular, and where technical issues arise. This helps us improve performance and user experience.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on pokerstars-casino-online-uk.com. Cookies fall into the following categories:
- Strictly necessary cookies – required for the website to function, including session management and security. These do not require your consent.
- Performance and analytics cookies – used to measure traffic and understand user behaviour. We ask for your consent before placing these.
- Functionality cookies – used to remember your preferences such as language settings. Consent is sought before placement.
- Marketing cookies – used to track your browsing across sites and serve relevant advertising. We require your explicit consent for these.
You can manage your cookie preferences at any time through your browser settings or via our cookie consent tool. Blocking strictly necessary cookies will affect your ability to use the site. For full details, please read our Cookie Policy.
Sharing Your Personal Data
We do not sell your personal data. We share it only in the following circumstances:
- Regulatory authorities – the UK Gambling Commission, HMRC, the National Crime Agency, and other authorities as required by law
- Payment service providers – banks, card processors, and digital wallet providers involved in processing your transactions, including Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency payment processors
- Identity and fraud verification services – third-party agencies that help us fulfil KYC and AML obligations
- Game providers – software studios whose games are available on the platform, including Evolution, Play’n GO, Playtech Live, PG Soft, Pragmatic Play, and others, who may process limited data to deliver their content
- IT and hosting providers – companies that operate our server infrastructure and technical systems under strict data processing agreements
- Legal and professional advisers – solicitors, auditors, and compliance consultants acting under duties of confidentiality
- Successor businesses – in the event of a sale, merger, or restructuring, personal data may be transferred as part of that transaction, subject to equivalent privacy protections
International Data Transfers
Some of our third-party service providers are based or operate servers outside the United Kingdom. Where personal data is transferred to a country that the UK has not deemed to provide an adequate level of data protection, we put in place appropriate safeguards. These typically take the form of the UK’s International Data Transfer Agreement (IDTA) or equivalent contractual mechanisms approved by the Information Commissioner’s Office (ICO). If you would like more detail about the safeguards in place for any specific transfer, contact us at support@pokerstars-casino-online-uk.com.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, and to meet our legal and regulatory obligations. Key retention periods are as follows:
- Account information and transaction records are retained for a minimum of five years from the end of the business relationship, in line with anti-money laundering regulations
- KYC and identity verification documents are retained for five years after the account is closed
- Responsible gambling records, including self-exclusion history and affordability assessment data, are retained in accordance with UKGC requirements
- Marketing consent records are retained for as long as you remain a customer and for a period thereafter sufficient to demonstrate compliance
- Technical and server logs are typically retained for up to 12 months unless a specific legal requirement applies
Once data is no longer required and retention obligations have expired, we delete or anonymise it securely.
Your Rights Under UK Data Protection Law
As a data subject under the UK GDPR and the Data Protection Act 2018, you have the following rights:
- Right of access – you may request a copy of the personal data we hold about you (a Subject Access Request)
- Right to rectification – if any data we hold is inaccurate or incomplete, you can ask us to correct it
- Right to erasure – in certain circumstances you can ask us to delete your data; this right does not apply where we are legally required to keep the data
- Right to restrict processing – you can ask us to limit how we use your data while a dispute is resolved
- Right to data portability – you can request a structured, machine-readable copy of data you have provided to us, where processing is based on consent or contract
- Right to object – you can object to processing based on legitimate interests or for direct marketing purposes
- Rights related to automated decision-making – you have the right not to be subject to a decision based solely on automated processing that produces a significant effect on you, and to request human review of any such decision
To exercise any of these rights, write to us at support@pokerstars-casino-online-uk.com or by post to 37th Floor, 1 Canada Square, Canary Wharf Estate, London E14 5AA. We will respond within one calendar month. We may ask you to verify your identity before acting on any request.
Children
Our services are strictly limited to individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that data belonging to a minor has been collected, we will delete it promptly and close any associated account. If you believe a child has provided data to us, contact us immediately at support@pokerstars-casino-online-uk.com.
Data Security
We take the security of personal data seriously. Measures in place include encryption of data in transit using TLS, access controls that limit staff access to personal data on a need-to-know basis, regular security assessments, and incident response procedures. However, no system is entirely risk-free. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of it, and inform you directly where the risk is high.
Links to Other Websites
Our site may contain links to third-party websites, including game providers, payment processors, and responsible gambling organisations. Once you leave pokerstars-casino-online-uk.com, this Privacy Policy no longer applies. We encourage you to read the privacy notices of any site you visit.
Responsible Gambling Resources
We are committed to safer gambling. If you have concerns about your gambling habits, the following organisations can provide free, confidential support:
- GambleAware – national charity providing information, advice, and treatment referrals
- Gambling Therapy – free international support service offering online resources and live chat
- GAMSTOP – free self-exclusion scheme covering all UKGC-licensed operators
You can also set deposit limits, cooling-off periods, or request self-exclusion directly through your account or by contacting our support team at any time.
Complaints and the ICO
If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection matters.
- Website: ico.org.uk
- Helpline: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
We would, however, welcome the opportunity to address your concerns directly before you approach the ICO. Please contact us first at support@pokerstars-casino-online-uk.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our services, or the way we process data. Where changes are material, we will notify you by email or by a prominent notice on the site before the change takes effect. Continued use of the site after any update constitutes acceptance of the revised policy.