PokerStars Casino operates in accordance with the applicable gambling and consumer protection laws of the United Kingdom. The platform provides online casino and gaming services exclusively within jurisdictions where such activities are legally permitted and properly regulated.
Operator Details
- Legal Operator Name: Stars Interactive Limited
- Registered Number: 008932V
- Country of Registration: Isle of Man
- Registered Office: Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ
- Parent Group: Flutter Entertainment plc
Licensing and Regulatory Supervision
Stars Interactive Limited is licensed and regulated by the United Kingdom Gambling Commission (UKGC) under the Gambling Act 2005. The operator holds a valid remote gambling operating licence authorising the provision of online casino and related gambling services to customers located in Great Britain.
- Licensing Authority: United Kingdom Gambling Commission
- Licence Type: Remote Casino Operating Licence
- UKGC Account Number: 39108
- Permitted Territory: Great Britain and other jurisdictions where online gambling is legally authorised
The UK Gambling Commission supervises compliance with statutory obligations relating to fair gaming, anti money laundering procedures, consumer protection, responsible gambling standards, operational transparency, and the prevention of criminal activity connected with gambling services.
Age Restrictions
Access to gambling services is strictly limited to persons aged 18 years or older. PokerStars Casino applies mandatory age verification procedures before customers are permitted to participate in real money gambling activities.
Any attempt by underage individuals to access or use gambling services constitutes a breach of the platform’s Terms and Conditions and may result in immediate account suspension, closure, and reporting to the appropriate authorities where required by law.
AML and KYC Compliance
PokerStars Casino maintains comprehensive Anti Money Laundering (AML) and Know Your Customer (KYC) procedures in accordance with:
- The Proceeds of Crime Act 2002
- The Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017
- UK Gambling Commission Licence Conditions and Codes of Practice
The operator may request documentation and verification information including:
- Proof of identity
- Proof of residential address
- Source of funds verification
- Payment method ownership confirmation
- Additional due diligence documentation where legally required
Accounts may be temporarily restricted or suspended until verification procedures have been completed satisfactorily. Suspicious transactions, fraudulent activity, or attempts to circumvent regulatory controls may be reported to competent authorities in accordance with applicable legal obligations.
Data Protection and Privacy
Stars Interactive Limited processes personal data in accordance with the United Kingdom General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation.
Technical and organisational safeguards are implemented to protect customer information against unauthorised access, misuse, alteration, disclosure, or destruction. Such safeguards may include:
- Encryption technologies
- Secure server infrastructure
- Access control systems
- Fraud monitoring tools
- Internal compliance and auditing procedures
Customer information is processed only for lawful purposes connected with account administration, regulatory compliance, fraud prevention, payment processing, and responsible gambling obligations.
Responsible Gambling
PokerStars Casino is committed to responsible gambling principles and provides tools intended to assist customers in maintaining control over their gambling activity.
Available responsible gambling measures may include:
- Deposit limits
- Loss limits
- Session reminders
- Reality checks
- Cooling off periods
- Self exclusion functionality
- Access to gambling support organisations
The operator monitors customer activity to identify indicators of gambling related harm and may apply account restrictions or intervention measures where necessary to comply with regulatory responsibilities.
Fair Gaming and Operational Integrity
PokerStars Casino applies internal controls and compliance procedures designed to ensure that gaming activities are conducted fairly and transparently. Random Number Generator based games are subject to testing and certification requirements in accordance with applicable regulatory standards.
The operator reserves the right to investigate irregular gameplay, bonus abuse, fraudulent conduct, collusion, multi accounting, or other prohibited activity that may compromise platform integrity or breach applicable laws.
Complaints and Dispute Resolution
Customers who wish to raise a complaint should first contact the PokerStars customer support team through the official support channels available on the website.
Where a dispute cannot be resolved internally, eligible gambling related complaints may be referred to an approved Alternative Dispute Resolution (ADR) entity recognised by the United Kingdom Gambling Commission.
The operator will review complaints in accordance with its internal dispute handling procedures and applicable regulatory obligations. Customers may also contact the UK Gambling Commission for regulatory concerns relating to licensing compliance, although the Commission does not resolve individual contractual disputes.
Legal Disclaimer
Customers are responsible for ensuring that online gambling is lawful within their jurisdiction before accessing or using the services provided by PokerStars Casino. The operator reserves the right to restrict or refuse access to any territory where the provision of gambling services may violate applicable laws or regulatory requirements.
By accessing or using the platform, customers acknowledge that they have read, understood, and accepted the applicable Terms and Conditions, Privacy Policy, Responsible Gambling Policy, and all related legal documentation.